Terms & Conditions
Effective Date: March, 2016
SECTION 2 – Product Offer
When you place an order on the Site, you will be charged the corresponding cost of your selected purchase at checkout.
Our services or products are sold by granting you a limited license to use such services, products or features for a limited time period. This is typically a one-year period from the date of purchase (unless otherwise specified at the time of purchase). This limited license is a single user license, meaning it is for one user (student) only.
All orders are subject to Kranse acceptance. After your order has been placed, we will provide you with an email confirming our receipt of your order. The confirmation you receive does not constitute our acceptance of your order. Rather, we are only confirming our receipt of your order. Kranse may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your payment card or payment method has already been charged for an order that is later cancelled by Kranse, we will issue you a refund. If you do not receive confirmation that your order has been placed, please contact our customer service representative at 1-800-793-9322. Your order will be deemed accepted upon its delivery and your receipt of a delivery confirmation of your order.
While we want everyone to be able to enjoy our products, we may, in our sole discretion, not accept an order or limit or cancel quantities purchased per person, per household or per order.
If for any reason you are unsatisfied and want to return products you have ordered, please review the Return and Refund Policy outlined below.
SECTION 3 – Taxes
All pricing set forth on the Site is in U.S. Dollars and is exclusive of applicable taxes.
SECTION 4 – Better Score Performance Guarantee
We are so confident that we can improve your official test score that we give you a 100% Money Back Better Score Performance Improvement Guarantee for any of our Kranse Complete Online Prep Course packages. You qualify for our Better Score Performance Guarantee if:
- You are a Kranse.com student enrolled in an eligible Kranse.com program, which has been paid for in full. You are the sole student associated with this paid account.
- You have completed your Kranse.com course. You have taken, completed and passed all assigned lessons, homework and tests (you are allowed to fail lessons as long as you pass that lesson in the future).
- You have your Before-Score. You need to have taken an official test no more than six months prior to starting your Kranse.com program and establishing your Kranse.com account. Your official test result is your baseline test score or Before Score. For SAT® students, if you do not have an official SAT® score in this period, then let your Before Score be defined as your offically administered SAT® PSAT/NMSQT® score converted to the SAT® scale through multiplication by ten (10).
- Your have your After-Score. You need to take your official test within 60 days of finishing your Kranse.com course. Finishing the course is defined as first date on which you pass every lesson assigned to you. By way of example: if you finish your course 8/29/2016, you must take an official test on or before 10/29/2016.
- Comparing test results. If your After-Score results show no improvement when compared to your Before-Score then you qualify subject to following the rules for submission as outlined in this section. You can also contact Kranse for more information at: firstname.lastname@example.org
Please submit your application for a refund within 30 days of taking your official test (your After-Score). Your submission should include your official ETS score report listing all scores of the student's history, including the Before-Score and After-Score’s. The score reports must clearly show the student’s name, test date(s), and score(s). The score report should be directly sent by ETS to:
1180 North Town Center Drive, Suite 100
Las Vegas, Nevada, 89144
The submission must contain the email address of the account as well as a Payee name and a Payee address. The credit Refund method will be via credit card or check at Kranse’s discretion within 60 days of Kranse receiving the request.
Other Terms: Refunds are limited to one per household, account purchaser, account user, ETS score report, or account. By way of example, one parent (purchaser) who buys two packages for two different users can get at most one package refunded.
SECTION 5 – 5-Day Trial Period & Refund Policy
If for any reason you’re not satisfied with our product within our 5-day trial period, simply let us know and we’ll give you a refund with no questions asked! To request a refund, simply email our support team at: email@example.com.
Please provide us with your name, order details, including order ID, contact details, user name of the account. Once approved, please allow up to 5 working days for your refund to be credited to your account.
Restrictions: refunds are limited to one per household, account purchaser, account user, or account. This applies to all package types and test types.
SECTION 6 – Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made through our Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – LIMITATION ON LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KRANSE DO NOT ACCEPT OR ASSUME LIABILITY FOR YOUR USE OF THE PRODUCT. FURTHER, IN NO EVENT WILL KRANSE OR ITS OFFICERS, DIRECTORS, SUBSIDIARIES, AFFILIATES, EMPLOYEES OR AGENTS BE LIABLE TO ANY PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATING TO A SALE OF MERCHANDISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. KRANSE AND ITS AFFILIATES’ MAXIMUM LIABILITY FOR THE PURCHASE OF THE MERCHANDISE SHALL NOT EXCEED THE AMOUNT PAID FOR SUCH MERCHANDISE. IN SOME JURISDICTIONS, THE FOREGOING LIMITATIONS OF LIABILITY MAY NOT FULLY APPLY. ACCORDINGLY, IN SUCH JURISDICTIONS, THE FOREGOING LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT OF THE LAW.
SECTION 8 – DISLAIMER OF WARRANTIES
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED BY, KRANSE AND AFFILIATES MAKE NO OTHER WARRANTY OF ANY KIND REGARDING THE PRODUCT AVAILABLE FOR SALE ON THE WEBSITE, WHICH IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. IN PARTICULAR, TO THE MAXIMUM EXTENT OF THE LAW, AND ITS AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.
SECTION 10 – Dispute Resolution
NO CLASS ACTIONS
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST (PRODUCT NAME) IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
SECTION 11 – Governing Law
SECTION 12 – Survival
SECTION 13 – Entire Agreement
SECTION 14 - Contact Us
Questions about the Terms should be sent to firstname.lastname@example.org